01
Guiding BPL Special collections users through multiple platforms
Project Overview
Role
Company
UX Designer, User Researcher
Boston Public Library
Timeline
Sept 2022 - Apr 2023
Team
3 UX Designers
The Special collections department helps facilitate discovery and fosters public engagement with distinct and culturally significant materials. In collaboration with 3 other UX Designers, we helped Boston Public Library address the lack of consistency across multiple platforms and make materials more accessible to patrons.
The problem
Boston public library patrons must navigate through multiple platforms to search for Special Collections items. There is a lack of consistency and clarity between the website and discover platforms which has made it hard to find and request materials. Familiar and unfamiliar patrons need a way to easily navigate the website and multiple discovery platforms bother remotely and in-person through requests.
The solution
An enhanced Special Collections site that incorporates iconography, updated visuals, and improved information hierarchy.
Impact:
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