PwC - Client Experience
The client-facing experience within the 0-to-1 NGA platform that brings request fulfillment, clear insights, and team progress into one connected space providing visibility and focus to get work done faster.
Client:
PwC
Industry:
AI, Financial
Team:
Greg Maggard (Product), Pablo Ferarri (Engineer), & Jeremiah Yerxa (Engineer)
Deliverables:
Product Design, UX & Product Strategy, AI (Spec Driven Design)
Introduction
Work in progress! This project is being actively being worked on.
In just one month, I've designed, developed, and refined a full client experience vision ready for user acceptance testing. Currently, conducting user feedback sessions with 11 PwC global clients!
The AI Client Experience is the client-facing layer of the NGA platform, designed around two distinct personas. Client leads stay on top of team progress, audit status, and deadlines while coordinating with fulfillers and PwC, while fulfillers work through the data and information requests that come their way.
We built this experience using a Spec-Driven Design process, where briefs defining purpose, functionality, and user flow become the foundation for fast, focused development. As a Product Designer, I worked across the full product lifecycle from managing the backlog, contributing front-end code, gathering user feedback, and crafting prototypes and cohesive visual experiences using a custom design system that I created using Figma and AI. Collaborating closely with product and engineering, I helped shape detailed specs that translated directly into code-ready prototypes.
Introduction
Work in progress! This project is being actively being worked on.
In just one month, I've designed, developed, and refined a full client experience vision ready for user acceptance testing. Currently, conducting user feedback sessions with 11 PwC global clients!
The AI Client Experience is the client-facing layer of the NGA platform, designed around two distinct personas. Client leads stay on top of team progress, audit status, and deadlines while coordinating with fulfillers and PwC, while fulfillers work through the data and information requests that come their way.
We built this experience using a Spec-Driven Design process, where briefs defining purpose, functionality, and user flow become the foundation for fast, focused development. As a Product Designer, I worked across the full product lifecycle from managing the backlog, contributing front-end code, gathering user feedback, and crafting prototypes and cohesive visual experiences using a custom design system that I created using Figma and AI. Collaborating closely with product and engineering, I helped shape detailed specs that translated directly into code-ready prototypes.
Introduction
Work in progress! This project is being actively being worked on.
In just one month, I've designed, developed, and refined a full client experience vision ready for user acceptance testing. Currently, conducting user feedback sessions with 11 PwC global clients!
The AI Client Experience is the client-facing layer of the NGA platform, designed around two distinct personas. Client leads stay on top of team progress, audit status, and deadlines while coordinating with fulfillers and PwC, while fulfillers work through the data and information requests that come their way.
We built this experience using a Spec-Driven Design process, where briefs defining purpose, functionality, and user flow become the foundation for fast, focused development. As a Product Designer, I worked across the full product lifecycle from managing the backlog, contributing front-end code, gathering user feedback, and crafting prototypes and cohesive visual experiences using a custom design system that I created using Figma and AI. Collaborating closely with product and engineering, I helped shape detailed specs that translated directly into code-ready prototypes.
Other Cases
Other Cases
